Customer Service Excellence

Customer Service Excellence (CSE) is a community program in partnership with the Las Vegas Convention and Visitors Authority (LVCVA). For 30 years and counting, CSE provides local businesses the opportunity to support and recognize their valuable employees who make a difference in the everyday work environment. By recognizing employees who provide customer service at the excellence level, you have satisfied frequent customers and you have happy productive employees.

The program is easy to apply to existing recognition programs or implemented into businesses to help recognize their valued employees. The program provides businesses with publicity, certificates, pins, and special recognition events to celebrate the excellence provided by company employees.

Check Out the 2019 CSE Person of the Year!


Submit a CSE Nomination Today!

Levels of Achievement during the program year (September through August) consist of nominations that are tracked for each individual. Nominees that receive multiple nominations receive the special recognition as follows:

• 3 – 5 nominations Bronze level
• 6 – 10 nominations Silver level
• 11+ nominations Gold level

  • Submit a Nomination Today

Las Vegas Convention & Visitors Authority  – Hospitality Heroes Program


Tourism is Southern Nevada’s top economic driver, representing nearly 30 percent of overall employment in the state. The year-round Hospitality Heroes program was created to celebrate the accomplishments of an elite group of frontline hospitality workers while showcasing the resilience of the tourism industry.

The Hospitality Heroes section committee is made up of leaders from the Vegas Chamber, Latin Chamber of Commerce, Urban Chamber of Commerce, Henderson Chamber of Commerce and UNLV’s School of Hospitality. Visit to nominate an outstanding hospitality worker.

You can nominate an outstanding hospitality worker by filling out the online form.

  • Hospitality Heroes Second Quarter Winner

    Congratulations to the Hospitality Heroes winner for the second quarter, Samantha Fry, pool operations manager at Treasure Island Hotel & Casino, who was recognized during a recent LVCVA Board of Directors meeting. Samantha was presented with a commemorative award and an Only Vegas gift bag. A video chronicling her story was played at the board meeting and can be viewed here. Links to some local news coverage of Samantha’s recognition are also below.

    Ch. 8 at 11pm

    Ch. 3 at 12:30pm

    KTNV Ch. 13

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