Customer Service Excellence Quarter 1 Ceremony – March 6, 2019
We kicked off the first quarter Customer Service Excellence awards on ice at the City National Arena, home of the Vegas Golden Knights! During the event we welcomed 300 attendees to honor the ladies and gentlemen who go above and beyond the call of duty each day to give outstanding customer service. Congratulations to them all and the 5 Star Award winner Adriana Perez!
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Featured President's Club Members
Smart City Networks
PresidentAs the president of Smart City Networks, Mark Haley oversees the sales and operations teams and all strategic corporate initiatives. With over 30 years of experience in the convention industry, Mark has worked with many of the largest convention centers, stadiums, and arenas in North America. Mark has a unique perspective having worked as a facility manager and exclusive facility partner in a variety of roles. This perspective has led to speaking opportunities in the United States and abroad. He is a member of IAVM, AIPC, and IAEE.
Assurance PartnerBill is an Assurance Partner at BDO USA and a leader in BDO’s National Gaming, Hospitality and Leisure Industry Practice. He is extensively involved in all areas of accounting and auditing for the firm. He works closely with a number of organizations in the gaming, retail and wholesale, real estate, and construction industries, providing exceptional client service through a holistic approach and attention to detail. Bill assists with fraud examinations as part of the firm’s litigation support practice and has helped identify the perpetrator of fraud and determined loss amounts in multiple fraud issues. He helps his clients with internal controls and regulations to prevent occupational fraud. Bill earned his Bachelor of Business Administration in Accounting from Idaho State University and is a member of both the American Institute of Certified Public Accountants and Nevada Society of Certified Public Accountants. He is active in the Las Vegas community participating in several youth sports programs and volunteering his time for various not for profits. In addition to Bill’s role on the Vegas Chamber’s Board of Trustees, he serves on the board of directors of Helping Hands of Vegas Valley, which aids seniors in need.
HighTower Las Vegas
Managing Director, PartnerMike PeQueen, CFA, CFP is Managing Director, Partner of HighTower Las Vegas, one of the most experienced wealth management firms in the western United States. Previously, he served as Senior Vice-President and Senior Portfolio Manager at Merrill Lynch. Mike completed his undergraduate degree in Finance at UNLV and his Masters in Finance and Banking at Boston University. In addition, he holds the prestigious Chartered Financial Analyst and Certified Financial Planner designations.
Nada Lena Nasserdeen
Rise Up For You
Founder and CEONada Lena Nasserdeen is the founder and CEO of Rise Up For You, #1 Best Selling Author, and 2x TEDx Motivational Speaker. She can be seen and heard stages around the world and recently was featured on Canada's Global TV, Radio Canada, Amazon Prime TV, and Bloomberg TV. Rise Up For You, a company that enhances company culture and leadership through soft skills is featured worldwide and has worked with brands such as CBS, Google Next 19, LA Fitness, and various Fortune 500 companies and small businesses with a reach in over 50 countries. They’re Certified as a Women's Owned Small Business and Certified by the Society of Human Resources Management.